These might answer your questions
Can I place a new order through chat?
New purchases must be placed through the website. For exchanges after delivery, contact us on WhatsApp and we will arrange the replacement order with you.
Can I exchange an item if I ordered as a guest?
Yes, guests can request exchanges after delivery. Customers who place their orders while signed in receive higher priority than guests when arranging their preferred replacement pair. We recommend creating an account before ordering.
How long does delivery take?
Delivery usually takes 1 to 6 days anywhere in Lebanon. This is an estimate, and we cannot guarantee delivery within that time frame.
What happens if I order from two different suppliers in the same order?
You can order from different suppliers in the same order, but extra delivery charges may apply.
If you order from a supplier other than the Main Supplier (chuckie.lb), exchange approval is not guaranteed. These exchange requests usually have an 80% success rate, depending on the supplier's policies and workflow.
Can I request an exchange if I order from a supplier other than the Main Supplier?
Yes, both guests and signed-in customers can request an exchange. However, exchange approval is not guaranteed for suppliers other than the Main Supplier (chuckie.lb). These requests usually have an 80% success rate, depending on the supplier's policies and workflow.
How do I request an exchange?
After receiving your order, contact us on WhatsApp to agree on the pairs to return and your preferred replacements. We will create the exchange order for you. If you have an account, you can also go to your orders page and click “Request exchange for this shipment” to start the chat.